Returns & Exchanges

Customized goods are not usually accompanied by guarantees, but Inn Promos has changed that.

Our fault? It’s on us.

If we are at fault in any way, we will refund or exchange 100% of your order.

Not our fault? We’ll work with you.

We don't usually accept returns when it's not our fault, but we know mistakes happen. That's why we try to accommodate as many returns and exchanges as we can - even some that aren’t our fault.

Some orders may be eligible for returns or exchanges at our discretion if the return or exchange occurs within the first 30 days after the customer receives the package. The order must be under $1,000 (before shipping and tax) and the order must be returned or exchanged in its entirety. Shipping costs to return the merchandise are charged to the customer’s account, but in the case of an exchange, InnPromos covers the shipping charges for the trip back to the customer. Call us at (801)636-4545 or email your Customer Care Rep for your return authorization to get started.

In the event of a return, these items will be distributed as InnPromos sees fit. This includes donations, internal distribution, and giveaways.